Welcome To Our New Website
We would like to take this opportunity to welcome visitors to our brand new website. We have been working on updating both the company branding and what we offer in terms of services over the last few months and are now proud to unveil our new look web presence.
There are a few of the new features we thought you might like.
One thing we have been very keen to address with this new website is the amount of website surfing now carried out on mobile devices including phones and tablets.
The website is now 'responsive' which means that it will re-organise itself to sit comfortably on any screen size. With more and more of our customers needing to request support or access our website whilst out and about we felt that the investment in a responsive layout was the way to go. The website and branding have been created by our key partners over at Yoto Creative, Bristol Design Agency and we would like to thank them for their hard work.
With our experience in running Clearwater IT Services since 2008 we have discovered that visitors to our website are usually seeking help with a key part of their IT, whether this is making sure that data is backed up regularly or to support staff on a daily basis through helpdesk services or on location. Now we have grouped these services into easy to find sub-sections of the website so that visitors can find the information they need quickly and easily.
As a company we have moved to the Freshdesk support ticketing platform. Freshdesk provides a facility for both support staff and clients to monitor the status of a fault report or request. It also a Knowledgebase system for help with everyday issues and a suite of statistical date which will help our engineers to identify common faults within a business allowing us to tackle the causes rather than the symptoms. All of this is neatly packaged in a mobile-friendly, modern design which is simple to use and administrate.
You can easily access the Helpdesk by using the button on the top of every page.
We will always endeavour to keep well informed about the IT changes or innovations that will affect or benefit our clients. Under our Latest News section you will find numerous articles about technological innovations, security threats, product reviews and our own company news so you need never be in the dark again.
We have also updated "Derek" our friendly dolphin motif with a fresh and funky new patchwork look to match the website colours.
We hope that you enjoy looking around our new website and will consider Clearwater IT Services as a key IT provider for your business.