Outsourced IT Service Desk
Outsourcing your service desk can reduce the pressure placed on your internal IT function. Outsourced service desk can support your IT manager or operations team, supplementing the capabilities and knowledge held in-house. We can even provide holiday and sickness cover.
How it Works
Users can report problems either by phone or through our helpdesk software and support will be provided using our secure remote connection software. A record of any issues encountered and the resolution provided will be provided to a nominated individual on a monthly basis.
Our engineers will share any learnings with your internal IT team so that issues can be understood and checks put in place to prevent future problems.
Using an outsourced service desk to support your users allows smaller IT departments and businesses with no internal IT function to provide enterprise level It support at a fraction of the cost of employing first line engineers in-house. You can be safe in the knowledge that those daily ‘how do I?’ and ‘can you fix?’ questions will be handled in a timely and professional manner and with expert knowledge to back it up. This leaves you free to think about the bigger picture and develop an IT strategy without getting bogged down with user requests.
Outsourced Service Desk Rates
Outsourced service desk rates are charged on a per-user basis and will be invoiced at the end of each month for the number of days that the services are required. Outsourced service desk customers will benefit from 7-day payment terms.
- £1.20 + VAT per user per day
Outsourced service desk services are provided on a remote support basis only and, as such, the following exclusions apply;
- We are unable dispatch engineers to site
- We are unable to support servers
- We are unable to provide pro-active monitoring of systems, security and software
If additional services (such as on-site visits) are required, then these will be charged at pay as you go rates.
To discuss Outsourced IT Service Desk with one of our team, please contact us today.