On-site IT Support
Broken hardware or serious network faults may require hands-on investigation and repair so our engineers are available round-the-clock to support you at your business location.
As guests of your business and key service providers, we make sure that our engineers will always respect your premises, be polite and courteous at all times and communicate any work they are carrying out with the key decision maker(s).
We believe in empowering our professional IT engineers to make key decisions to resolve a fault properly and quickly. Although senior managers will always be available on the end of the phone, the engineer that visits your site has the correct level of autonomy to get the job done.
Working with Your Suppliers
Our engineers are happy to work with your suppliers (such as your broadband supplier) or other third parties to troubleshoot issues.
Once the problem is rectified, we will explain the work that has been carried out and advise on any issues that we find that may be a cause or symptom of the fault. If you would like us to investigate underlying issues further, then this can be discussed, costed and a no obligation estimate provided for the work.
Service Level Agreements
Our Managed IT Support customers will benefit from an on-site support SLA.
How We Can Help
If you would like to give our on-site support a try, then please contact us today to raise a request.