Coombe Garage Tyres Case Study
Coombe Garage Tyres are an established business based in Nailsea, North Somerset. They are a single-site operation with eight PCs (a mixture of desktops and laptops) and three servers.
Clearwater IT Services picked up the contract for IT support in 2008 and have been an integral part of the team ever since.
Services provided
Clearwater has redesigned the IT infrastructure, including new data cabling and server provision ensuring value for money and tangible benefits are derived from the IT set-up.
Clearwater IT Services has continued to provide both remote and on-site support for the business. From troubleshooting day-to-day technical problems to acting in an advisory capacity in areas such as hardware purchases, backup strategies and data security.
Clearwater has an excellent working relationship with the administration and management staff at Coombe Garage Tyres and understand the business-critical applications that must be both available and well-maintained in order for the business to function on a daily basis.
How is IT support provided?
In most cases IT support is provided remotely using desktop access software. When site visits are required, Clearwater engineers are able to respond promptly and be on-site in Nailsea within two hours. This helps to keep IT costs to a minimum for the business whilst providing a similar level of cover to that of having a full-time IT expert employed by the company.
What the customer says
"In the past few years we have had the benefit of great peace of mind knowing that Clearwater have truly supported our IT needs, moving us forward and always helpful and efficient at sorting out our problems, we now wouldn't be without them!"
